FIRE CREW MEMBER - Parks Canada - WATERTON PARK, AB

Reference number: CAP17J-015634-000032
Selection process number: 17-PKS-PWL-OC-024
Parks Canada
WATERTON LAKES FIELD UNIT, WATERTON PARK, AB
Term Employment Opportunity from April 2018 to October 2018
(with possibility of being staffed for a longer period or seasonally)
GT-02
$47,146 to $53,292 (presently under review) Closing date: 4 January 2018 - 23:59, Pacific Time
Who can apply: Parks Canada Agency considers applications from all individuals who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Duties

Delivers wildland fuel management, prescribed fire and wildfire suppression services in support of the field unit’s fire management programs.

Intent of the process

The results of this selection process may be used to fill similar term, seasonal, indeterminate and/or assignment positions in Waterton Lakes or other locations.
Positions to be filled: 2

Information you must provide

Your résumé.

A covering letter in 500 words (maximum)

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or acceptable combination of education, training, and experience in a field related to
the position.
Degree equivalency
• Working in remote areas for extended periods.
• Working in a resource or environmental management field.

The following will be applied / assessed at a later date (essential for the job)

English essential
English Essential
Information on language requirements
KNOWLEDGE OF:
• Personal Protective Equipment (PPE) and other related Occupational Health and Safety (OSH) issues;
• Fire management strategies and tactics.
ABILITY TO:
• Maintain supplied equipment in state of readiness;
• Perform calmly and take direction under high stress;
• Collect and record information;
• Work safely and efficiently.
PERSONAL SUITABILITY:
• Personally connects with others
• Makes things happen
• Communicates effectively
• Takes responsibility
• Knows oneself
• Demonstrates integrity

The following may be applied / assessed at a later date (may be needed for the job)

• Willingness to wear a Parks Canada uniform and prescribed protective equipment;
• Willingness to work and/or travel in varied terrain, weather conditions, isolated locations and by various means of transportation;
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required;
• Willingness to obtain certification in the operation of various forms of ground (e.g. all-terrain vehicles) and marine (motorized and
non-motorized vessels) as required.

Conditions of employment

Reliability Status security clearance - Security Screening: Obtain and maintain reliability status.
• Maintenance of a valid Class 5 Driver’s Licence (Class L, N or other graduated license will not be accepted);
• Will be required to undergo and pass pre-placement and periodic medical checks, including:
- Occupational Health Assessment for firefighters;
- Arduous fitness status as outlined in the Parks Canada Fire Management Workplace Fitness Capacity Test SOP (http://wfx-fit.ca);
• Possession and maintenance Canadian Red Cross Wilderness & Remote First Aid (20 hrs), or equivalent, and CPR certificate;
• Certification for chain saw use;
• Meet and maintain certified status for hover exit for light and intermediate helicopters.
• Meet and maintain certified status for Class D heli-sling for light and intermediate helicopters.

Other information

• Shared living accommodation may or may not be provided.
• If selected for an interview, candidates will be responsible for their own travel costs to the interview. Interviews may be held in Waterton Park, Alberta.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Scott Murphy
scott.murphy@pc.gc.ca
403-859-5129

PUBLIC OUTREACH EDUCATION OFFICER - Parks Canada - WATERTON PARK, AB

Reference number: CAP17J-015634-000031
Selection process number: 17-PKS-PWL-OC-023
Parks Canada
WATERTON LAKES FIELD UNIT, WATERTON PARK, AB
PM-02
APRIL – JUNE with possibility of extension
$54,543 to $58,764 (currently under review) Closing date: 18 January 2018 - 23:59, Pacific Time
Who can apply: Persons eligible to work in Canada who live within a 700 km radius of Waterton Park, Alberta. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Duties

Develops, adapts and delivers field unit public outreach education programs, products and events to increase Canadians’ understanding and appreciation, and to encourage support and engagement with respect to the natural and cultural heritage places managed by Parks Canada.

As part of a team of outreach education offers and interpreters, this position primarily adapts and delivers the Waterton EcoSystem Investigator day-camp and overnight camp programs within Waterton Lakes National Park to grade five students. The programs immerse students in nature and use inquiry-based techniques to connect students with nature, develop their ecological literacy and assist them in becoming empowered to make positive changes for the environment.

Intent of the process

The results of this selection process may be used to fill similar employment opportunities in Parks Canada within the area of competition.
Positions to be filled: 3

Information you must provide

Your résumé.

A covering letter in 500 words (maximum)

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation with a degree or diploma from a recognized university or college with specialization in education, communications, natural sciences, environmental sciences, Canadian history or Canadian studies or other discipline relevant to this position, or an acceptable combination of education (minimum 3 courses), training and experience (minimum 1 year) relevant to this position. NOTE: Proof of education must be submitted with application.
Degree equivalency
• Recent and significant experience in the development and delivery of public outreach education, interpretive and/or nature-based education programs to a wide range of audiences, using a variety of education or interpretation techniques.
• Experience working within a team environment.

The following will be applied / assessed at a later date (essential for the job)

English essential
English Essential
Information on language requirements
Knowledge of:
• Parks Canada, its mandate, programs, strategic directions as provided in corporate and management plans;
• The role of public outreach education and/or interpretation in reaching the public on different and various issues;
• Principles and practices used in public outreach education and/or interpretation in the areas of natural and historical heritage;
• Natural and historical resources management issues of Waterton Lakes National Park.
Abilities:
• Communicate effectively both orally and in writing;
• Communicate articulately to inform, influence and involve others;
• Facilitate learning opportunities related to complex concepts for a diversity of audiences using a variety of approaches;
• Organise and prioritise workload and meet deadlines;
• Work collaboratively with others to achieve organizational goals; and
• Deal with situations and issues proactively and persistently, seizing opportunities that arise.
Personal Suitability:
• Makes things happen
• Strives for excellence
• Personally connects with people *
• Exercises sound judgement *
• Takes responsibility
* Non-Compensatory: You must achieve a satisfactory score in this factor in order to be found qualified in this competition. Nothing else on the Statement of Qualifications can compensate for a lack in this area.

The following may be applied / assessed at a later date (may be needed for the job)

• Work and/or travel in varied terrain, weather conditions, isolated and varied locations.
• Work and/or travel where exposure to common environmental antigens (plants, pollen, insects, dust) is present.
• Willingness to wear a Parks Canada uniform when required;
• Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required.

Conditions of employment

Reliability Status security clearance - Security Screening: Obtain and maintain Reliability Status.
• Possession and maintenance of a valid (Class 5 minimum) driver’s license.
• Standard First Aid and CPR Level “C”.
• A valid Canadian passport.

Other information

• Shared living accommodation may/may not be provided.
• If selected for an interview, candidates will be responsible for their own travel costs to the interview. Interviews will be held at Waterton Park, AB
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Dianne Pachal
dianne.pachal@pc.gc.ca
403-859-5107

Regional Records Management Coordinator - Atlantic Canada Opportunities Agency - Fredericton (New Brunswick)

Reference number: ACO17J-018228-000044
Selection process number: 17-ACO-EA-NB-350
Atlantic Canada Opportunities Agency
Fredericton (New Brunswick)
CR-05
$52,162 to $56,471 For further information on the organization, please visit Atlantic Canada Opportunities Agency
Closing date: 2 January 2018 - 23:59, Pacific Time
Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Duties

As the Regional Records Management Coordinator, your main duties can be described as follows:

Plans, organizes and coordinates the delivery of records management, mail management and other services to the Region. Supervises and provides training to staff performing these functions.

Implements regional procedures and practices for records/mail management and other specific administrative services in accordance with ACOA records/mail management policies and procedures and governmental legislation, regulations, policy guidelines and standards; conducts quality control and work flow monitoring; and identifies and analyzes opportunities to improve client service, enhance productivity and/or reduce costs.

Analyzes and classifies records and creates document profiles; creates or revises subject or series titles within the records management system to address program needs; and recommends Agency-wide changes to the structure of the system where appropriate.

Contributes to the development of new or modified Agency policies, procedures, guidelines and systems for records/mail management by providing recommendations to the functional head at Headquarters and by representing the Region on Agency-wide records management working groups or project teams.

Liaises with representatives of governmental and private-sector service provider organizations (Library and Archives of Canada, courier companies, Canada Post, etc.) and suppliers to discuss and clarify regional requirements, to coordinate scheduling, to resolve problems or to obtain agreement on service changes or discounts.

Work environment

At the Atlantic Canada Opportunities Agency (ACOA), we are invested in our people, our communities, and our economy. Every single one of our employees contributes to our success and the success of our region. We work together to help businesses become more competitive, innovative and productive, to develop and diversify local economies in our communities, and to champion the strengths of Atlantic Canada.

We are a team of dynamic and talented professionals who:
• take pride in the results of our work;
• promote work/life balance; and,
• provide an environment that encourages and supports continuous learning throughout your career.

Over the past decade, ACOA has consistently ranked as one of the best places to work in the federal government. To give you a better idea of who we are, watch this short video: https://www.youtube.com/watch?v=WM8ICy6ZrvE
Positions to be filled: 1

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Secondary school diploma
Degree equivalency
EXPERIENCE:

-Experience in providing client services to internal and/or external clients.
-Experience in preparing correspondence/documents
-Experience working with software applications such as Microsoft Suite (Microsoft Word, outlook, Excel, Powerpoint)
-Experience in Information Management (The collection and effective management of information).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EXPERIENCE:

-Experience in leadership role (s) – professional or other (e.g. as a supervisor, committee leader, project leader, etc.)
-Experience in Records Keeping (management of corporate records and providing appropriate access to these records).
-Experience in managing digital information (The collection and effective management of digital information).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
Information on language requirements
Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.
For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills
COMPETENCIES:

-Initiative
-Judgement
-Client Focus
-Information Gathering & Processing
-People Management
-Planning and Organizing
-Communication (Oral and written)

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:

-Possession of a valid driver’s license.
-This position requires the lifting of files and heavy boxes (up to 40lbs)
-May be required to work over-time on short notice.
-Willingness to travel for meetings or training as required.

Other information

• Various assessment tools may be used in this selection process.
• A top-down screening approach may be undertaken. Candidates who meet the essential experience criteria may be ranked according to the depth and breadth of experience they possess. Only the top ranking candidates may be invited to the next phase of the process. Asset criteria may also be applied at the screening stage to ensure a more appropriate number of candidates to further assess in this process.
• Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.
• Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.
• The Public Service of Canada recognizes that the diversity of its employees' population contributes to its strength and integrity. We are committed to achieving employment equity and developing a highly capable workforce that is representative of Canadian Society. We therefore encourage women (especially in non-traditional occupations), Aboriginal peoples, persons with disabilities, and members of visible minority groups to apply and declare themselves as part of one or more of the above mentioned Employment Equity Designated Groups.
• Persons are entitled to participate in the appointment process in the official language of their choice.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Colette Richard, HR Advisor
ACOA.staffing-dotation.APECA@canada.ca

Field Interviewer - Statistics Canada - Lac la Biche, AB

Poster Information (17-STC-SSO-EDM-701159A)

Province
Alberta
Language
English Essential
City
Lac la Biche, AB
Position title
Field Interviewer
Selection process number
17-STC-SSO-EDM-701159A
Position(s) available
1
Closing date
January 2, 2018
Location
Lac la Biche, AB
Hourly rate
$16.31
Applicable entitlements and allowances of up to $3.42 per hour may apply (provided one maintains represented status under the applicable Collective Agreement)
Tenure
Determinate part time position
Official language
English Essential
Open to
Persons residing within a 40 km radius of Lac la Biche, AB
Job summary
Conducts data gathering activities from own home, respondent's home or place of business, utilizing various methodologies/technologies such as physical observation, personal visit interviewing, transcription, laptop computer, mail or any combination thereof, ensuring that data collection materials, including laptop computers and paper documents are kept physically secure at all times and that confidentiality is maintained.
Job requirements
Under the general supervision of the Senior Interviewer, conducts data gathering activities utilizing various methodologies/technologies to obtain statistical information as required by the Statistics Act; organizes and completes own work assignments as per instructions; prepares reports and completes administrative forms covering own activity; performs quality control procedures on own work to facilitate data capture and to ensure the timely receipt of materials in Regional Offices; utilizes a variety of equipment and materials associated with the gathering of survey information; develops and maintains productive and harmonious relations with respondents of assigned surveys; performs other duties prescribed by the employer.
The hours
Candidates must be available to work variable scheduled hours on days, evenings and weekends. Hours are subject to change depending upon operational requirements.  Some weeks may require full time hours and other weeks may require only a few hours. 
Other related information
  • Candidates must obtain a pass mark on the Interviewer Selection Test (IST)
  • An interview will be administered.
  • Reference checks will be sought.
  • The above assessment methods may be completed in any order.
  • For previous Statistics Canada employees, reference contacts are not restricted to the list of names given by the candidate. The Selection Committee reserves the right to contact other references.
  • Please note that the abilities and personal suitability qualifications are essential, and will be assessed individually. Candidates must obtain a pass mark on each of these qualifications.
  • A top-down selection may be applied at any phase of the process.
  • Applications may be selected for consideration based on the date of submission. Selection of applications will continue until all positions are filled; if a sufficient number of candidates are found qualified your application may not be selected for consideration. This process may close prior to the date stated on the poster if a sufficient number of applications are received.
  • Preference may be given to applicants and/or qualified candidates based on geography, language abilities, previous experience and/or availability, which is consistent with the guidelines for assignment of work
  • Candidates may be offered positions as they are assessed, found qualified, and have confirmed their availability for mandatory training. In order to be considered first it is important to make yourself available for all assessments and training, as well as inform your references ahead of time that we may be contacting them.
  • The hiring manager reserves the right to determine whether or not your status on the qualifying list will remain active should you fail to respond to an offer of employment by the indicated deadline, or if you fail to attend or are unavailable for a mandatory training session.
Please note: for this selection process, our intention is to communicate with applicants by phone and/or email for screening/assessment purposes, including sending invitations for written tests and interviews. Applicants who apply to this selection process must include in their application up-to-date contact information including a valid email address and make sure this address is functional at all times and accepts messages from unknown users.
Statistics Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. In support of our strategy to achieve employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal people, Persons with a Disability and Visible Minorities.

Statement of Qualifications

To be considered for this position you must have the following:
General criteria
  • Successful completion of secondary school. An acceptable combination of education, training and/or experience may be accepted.
  • Experience dealing with the public.
  • Experience in performing basic computer functions (operating a mouse, keyboarding, opening /closing and locating software programs and files)
During the assessment, we will consider the following:
Ability
  • Ability to communicate effectively
  • Ability to follow directions.
  • Ability to plan and organize work.
Personal suitability
  • Effective interpersonal skills
  • Judgement
  • Dependability
Conditions of employment
Candidates must:
  • be 18 years of age or over
  • receive a reliability status security clearance
  • provide proof that they are a Canadian citizen or permanent resident, or possess a valid work permit from Citizenship and Immigration Canada
  • be available to work variable hours on days, evenings and weekends.
  • possess a valid Canadian driver's license and have unrestricted use of a vehicle.
  • have a private area in their residence to store confidential information, which includes access to a landline telephone.
  • be willing and able to travel.
The above conditions of employment must be met before an appointment is made. All costs associated with meeting the conditions of employment are the candidate's responsibility. Candidates must meet and maintain the above conditions of employment throughout their employment.
Apply now

Student Labourers - Parks Canada - Wasagaming (Manitoba)

Reference number: CAP17J-017090-000056
Selection process number: 20171207-PKS-RMFU-OC-528
Parks Canada - Riding Mountain National Park
Riding Mountain National Park of Canada (Manitoba), Wasagaming (Manitoba)
SU-01 - Student - Labourers
Full-time seasonal work for 2018
$11.26 to $20.51 per hour (under review) For further information on the organization, please visit Parks Canada
Closing date: 1 January 2018 - 23:59, Pacific Time
Who can apply: To be eligible, you must be:
-a full-time secondary or post-secondary student in an accredited institution
-currently recognized as having full-time student status by the academic institution in which you are presently enrolled
-returning to full-time studies in the next academic term and
- between the ages of 16 and 30 to be hired for a student job (Young Canada Works funded positions).
- the minimum age to work in the province where the job exists (Federal Student Work Experience positions).
-have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.

Important messages

APPLICATIONS WILL ONLY BE ACCEPTED THROUGH THE PUBLIC SERVICE RESOURCING SYSTEM. Please DO NOT send applications directly to the rmnp.hr@pc.gc.ca account.

PLEASE NOTE: Accommodations are not provided.
Students will be required to cover all travel expenses to and from the location of work.

Duties

Provides general maintenance and labour services working on trails, gardens, grounds, roads and solid waste management and related facilities maintenance; support trades staff in construction and installations; and other general maintenance and repair requirements as directed.

Work environment

Parks Canada is a federal government agency responsible for the protection and presentation of Canada's outstanding natural and cultural resources through a system of national parks, national marine conservation areas and national historic sites in all regions of Canada.

Intent of the process

The intent of this process is to hire students for the summer 2018. We will only contact students who demonstrate clearly in the screening follow up questions that they possess the education and experience required for this opportunity.
Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Completion of at least 1 year secondary schooling (Gr 10)
Degree equivalency
Experience working on trails, gardens, groundskeeping, roads or solid waste management.

The following will be applied / assessed at a later date (essential for the job)

English essential
Information on language requirements
• Knowledge of Parks Canada's vision and mandate
• Knowledge of natural and cultural heritage specific to Riding Mountain National Park
• Ability to carry out instructions accurately and efficiently
• Ability to communicate effectively and influence others
• Ability to read, comprehend, and communicate Parks Canada regulations
• Ability to work cooperatively as a part of a team
• Ability to adapt in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups

Conditions of employment

Reliability Status security clearance - Reliability Status security clearance is required.
Be in possession of a valid class 5 driver’s license – minimum Class 5I (Intermediate level) Licence.

To be eligible, you must be:
• a full-time secondary or post-secondary student in an accredited institution;
• currently recognized as having full-time student status by the academic institution in which you are presently enrolled;
• returning to full-time studies in the next academic term;
• between the ages of 16 and 30 to be hired for a student job (Young Canada Works funded positions).
• the minimum age to work in the province where the job exists (Federal Student Work Experience positions).

Students will be asked to provide proof that they meet these requirements.
Willingness to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays, when required.

Willingness to work and/or travel in varied terrain and weather conditions by various means of transportation;

Willingness to wear a Parks Canada uniform and required protective clothing

Other information

Tips for applicants:
• When answering the screening questions ensure that you provide complete and thorough details of your experience. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided. Failure to provide sufficient information may result in your application being screened out of the competition
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
• Failure to provide sufficient information may result in your application being screened out of the competition.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Chris Hanson, Asset Manager
chris.hanson@pc.gc.ca
204-848-7219

Payment Services Officer - Employment and Social Development Canada - Edmonton (Alberta)

Reference number: CSD17J-018789-000109
Selection process number: 2017-CSD-EA-AB-19930
Employment and Social Development Canada - Benefits Delivery Services - Employment Insurance
Edmonton (Alberta)
PM-01
Permanent (indeterminate) or Temporary (term) Positions - Full-Time (37.5 hours/week), Deployment, Secondment, Specified period
$51,538 to $57,643 For further information on the organization, please visit Employment and Social Development Canada
Closing date: 21 December 2017 - 23:59, Pacific Time
Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the essential qualifications identified for screening may be contacted for further assessment. Random selection may be used at various steps in the process.

Applicants are encouraged to apply ONLY if they are able to relocate to Edmonton, AB

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

Work environment

The Career:
A career as a Payment Services Officer (PSO) presents an exciting and challenging opportunity to use your excellent client service skills to make a difference in the lives of Canadians. PSOs are technologically savvy and connect virtually with clients across Canada. Using your skills of problem solving and information gathering to analyze claims for benefits, conducting fact-finding and gathering missing information to determine benefit entitlement, you will help clients to understand program-specific legislation, procedures and the processes required to receive services and/or benefits. You will utilize your strengths of verification and accuracy to calculate benefit rates, weeks of entitlement and process client reports to ensure the correct payment of benefits and a positive client experience.

The Environment:
We understand the importance of finding a mutual fit. Payment Services Officers work in secure office buildings and contact with clients is over the phone from our workstations. Since most of our work is completed virtually, it is important that we establish the right balance between high-tech and a meaningful connection in a way that lets our clients know we care. Our work has the added challenge of production and quality targets to encourage our success while maintaining service standards. Finally, although we may work in a cubicle city, it’s an open and vibrant one of like-minded people that encourages collaboration and support among employees.

The Benefits:
A career with Service Canada offers a flexible work schedule and a comprehensive benefits package to promote healthy and engaged employees. Benefits include: vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career advancement. Service Canada is a large, yet connected organization of people dedicated to service excellence and improving service delivery by constantly evolving with changes in technology, procedures and legislation.

Don’t just take our word for it; here is what our employees have to say about this career and working for Service Canada.

Meet Kelsey - Payment Services Officer
“A career as a Payment Services Officer is a rewarding one as it allows me to help people in need. I deal with different scenarios each day which keeps me on my toes and it never gets boring! I have found Service Canada to be a wonderful place to work, full of friendly and energetic people and it offers wonderful benefits which allows for a good work/life balance.”

Meet Patrick – Payment Services Officer
“I embrace my unique opportunity as a Payment Services officer to be an ambassador for the public service and the chance to engage with Canadians across the country! I enjoy my position because it challenges me on a daily basis to provide a high level of processional service to Canadians who are in need. This role provides you with career growth opportunities and skill development which is hard to find elsewhere.”

Intent of the process

The intent of this process is to create a pool of qualified candidates to staff positions within Benefits Delivery Services - Employment Insurance in Edmonton A.B. This pool could also be used to staff similar positions of various tenures within Employment and Social Development Canada in Edmonton, AB.

In order to manage the number of applications in this selection process, management may use top-down or random selection at various steps in the process to determine the number of candidates who will continue in the process

Initially a random selection among all applications will be made. Randomly selected applicants will be assessed and those who meet all the essential qualifications will be placed in the qualified pool. Subsequent random selections from the remaining inventory and assessments may be conducted at a later date, and qualified candidates will be added to the same pool to fill future vacancies.
Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 1,000 words (maximum) "A covering letter and resume MUST be submitted when applying for this selection process. Please refer to "Other Information" for more details."

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

The following will be applied / assessed at a later date (essential for the job)

English essential
Information on language requirements
Secondary school diploma or an acceptable combination of education, training and/or experience.
Degree equivalency
Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

Experience in using technology (e.g. virtual communication, MS Office Suite and Windows).
Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Diagnostic Information Gathering
Client Focus
Interpersonal Awareness
Dependability

Note: You will be required to provide proof of education by providing a copy and/or showing the assessment team a copy of your High School Diploma or an official transcript (signed and dated) which clearly indicates the highest secondary school grade successfully completed. If you have completed post- secondary education, such as a degree or diploma, from a recognized post-secondary institution, then proof of completion may also be accepted as proof of education in lieu of a copy of your high school diploma. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

The following may be applied / assessed at a later date (may be needed for the job)

Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university)
Degree equivalency
Working with Others
At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.
OPERATIONAL REQUIREMENTS
Willing and able to work overtime, as required

Conditions of employment

Reliability Status security clearance
Willing and able to travel for training purposes.

Other information

***CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION.***
_______________________________________________________________________

** Covering Letter:

Applicants must include a covering letter in 1,000 words (maximum) that clearly explains and substantiates, in detail:

1. Why you believe you would be a good fit for the role of a Payment Services Officer.

2. How you meet the following Essential Experience factors associated with the positions for which you are applying.
- Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.
• Provide an example(s) of when you were in a position interacting with customers, clients or the general public where there was some level of complexity in your role that required you to explain something in detail, or ask questions that required explanation. Include dates and describe your role and the context in which the experience was gained.
- Experience in using technology (e.g. virtual communication, MS Office Suite and Windows).
• Please provide examples of the ways you use technology (e.g. virtual communication, MS Office Suite and Windows) in day to day life and any specialized training or experience you have gained. Include dates and describe your role and the context in which the experience was gained.

Please note that only stating the Essential Experience qualifications have been met, and/or listing job titles and responsibilities does not represent adequate substantiation.

Please use the wording of each Essential Experience qualification as a header and then write one or two paragraphs for each explaining how, where and when (Month-Year to Month-Year) you obtained the experience. Candidates must clearly demonstrate how they meet the Essential Experience criteria by describing personal job accomplishments, projects and activities relating to them.

Candidates will not be screened in merely by virtue of occupying a current position whose work description meets the experience criteria. Candidates must provide sufficient details to demonstrate that they meet all the requirements.

The resume will be considered a secondary source which could be used to validate the experience described in the cover letter. Failure to provide this information in the requested format will result in your application being rejected.
_______________________________________________________________________

Written Communication will be assessed at the application stage.

Candidates must meet the essential qualifications to be appointed to a position. Candidates may be required to meet the asset qualifications, depending on the requirements of the specific position being staffed.

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel.

We encourage applicants to identify any skills, competencies and/or experiences they acquired through a career with the Canadian Armed Forces.
https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs/canadian-armed-forces-members-veterans.html

If you currently work for the Federal Public Service, which includes Separate Agencies, you must clearly provide the following information on the front page of your resume.
- Personal Record Identifier (PRI)
- Name and location of the organization
- Status of employment (indeterminate or term)

Employment and Social Development Canada (ESDC) provides workspaces in alignment with both an open office environment and worker profile standards. Details on these standards can be found at the following Public Services and Procurement link http://www.tpsgc-pwgsc.gc.ca/biens-property/amng-ftp/index-eng.html/

All communication relating to this process including e-mail correspondence may be used in the assessment of qualifications.

Reference checks will be conducted.

An interview will be administered.

Acknowledgment of receipt of applications will not be sent.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

It is imperative that you provide a current email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

For all communication please use:
W-T-EDMONTON-PSO-PROCESS-PROCESSUS-19930-GD@servicecanada.gc.ca

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) oral interview.

Failure to participate in assessments as scheduled may result in the rejection of your candidacy.

If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume.

Top-down selection may be applied; a cut-off score may be established after all scores are received.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates will be required to provide Proof of Citizenship.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information


Environmental Notifications Operations Officer - Environment and Climate Change Canada - Montréal Island (Québec)

Reference number: DOE17J-017618-000326
Selection process number: 17-DOE-QUE-EA-307910
Environment and Climate Change Canada - Environmental Protection Branch
Montréal Island (Québec)
PM-02
$57,430 to $61,877 For further information on the organization, please visit Environment and Climate Change Canada
Closing date: 21 December 2017 - 23:59, Pacific Time
Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Work environment

At Environment and Climate Change Canada, our business is protecting the environment, conserving the country’s natural heritage and providing weather and environmental predictions to keep Canadians informed and safe.

There is no better time than now to work for Environment and Climate Change Canada and contribute to the environmental agenda. We welcome applications from all qualified candidates.

Intent of the process

The intent of this process is to fill six (6) indeterminate positions in Montreal, Quebec.

A pool of qualified candidates will be established and may be used to staff similar positions with various language requirements and profiles, security requirements and/or tenures within Environment and Climate Change Canada.
Positions to be filled: 6

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ED1 Graduation with a degree from a recognized post-secondary institution OR a successful completion of an acceptable post-secondary educational program and an acceptable combination of education, training and/or experience relevant to the position being staffed.
Degree equivalency
EXPERIENCE

EX1 Significant and recent* experience in communicating and processing information with internal and external clients.
EX2 Experience in analyzing and synthesizing information from diverse sources into briefing materials or reports.
EX3 Experience in data entry and in the use of multiple software: Microsoft office suite (word processing, spreadsheet, email) and web-browsers.

* Significant and recent experience is defined as the experience obtained by the candidate is representative of the depth and breadth of experience that would normally have been gained performing the duties for a period of approximately two (2) years within the last five (5) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATION - EDUCATION

AED1 Graduation with a degree from a recognized post-secondary institution in a science relevant to the duties of the position.
Degree equivalency
ASSET QUALIFICATIONS - EXPERIENCE

AEX1 Significant and recent* experience in communicating and processing regulatory information with internal and external clients.
AEX2 Experience in communicating with federal, provincial or territorial authorities.
AEX3 Experience in analyzing information or writing reports about environmental and/or regulatory issues.
AEX4 Experience in responding to emergency type inbound calls within a call center environment.
AEX5 Experience in working in a 24/7 environment.

* Significant and recent experience is defined as the experience obtained by the candidate is representative of the depth and breadth of experience that would normally have been gained performing the duties for a period of approximately two (2) years within the last five (5) years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
Information on language requirements
Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.
For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills
KNOWLEDGE

K1 Knowledge of the processes involved in the management of environmental emergencies and mitigation measures to attenuate risks in order to protect the environment.
K2 Knowledge of environmental legislation and regulations regarding pollution prevention administered by Environment and Climate Change Canada.
ABILITIES

A1 Ability to type data efficiently and precisely.
A2 Ability to manage multiple and changing priorities and to work under pressure.
A3 Ability to communicate effectively orally.
A4 Ability to communicate effectively in writing.
PERSONAL SUITABILITY

PS1 Client Service Orientation
PS2 Analytical skills
PS3 Thoroughness
PS4 Ability to work independently

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

In support of achieving a representative workforce and our employment equity goals, consideration may be given to qualified candidates self-identifying as belonging to one of the following Employment Equity groups: Visible Minorities, Aboriginals and Persons with Disabilities.
OPERATIONAL REQUIREMENTS

In an office environment, the work involves tight deadlines to feed into other activities.

The work involves wearing a headset continuously and remaining at your desk for a continued period of time.

Must be willing and able to work overtime as required, often on short notice.

The work involves remaining ready to receive and process files, regardless of the incoming volume (low or high). This means to be able to adapt to calm periods with potential delays in between incoming files and to busy periods requiring processing multiple files at once.

The work involves preparing reports that can be used in a court case.

The work involves prioritizing files in an emergency setting.

The work involves working alone during night and week-end shifts.

Conditions of employment

Reliability Status security clearance
Work in rotating shifts from 8 to 12 hours (24/7 x 365)

Other information

The essential qualifications that are listed are mandatory. Applicants must meet each essential qualification to be appointed to the position. An applicant may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria may be a deciding factor in choosing the person to be appointed. Candidates may be required to meet asset qualifications, depending on the requirements of the position being staffed.

You must provide proof of your education credentials.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

A written exam and an interview will be administered.

Reference checks will be sought.

Our intention is to communicate with applicants by e-mail for screening/assessment purposes. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate’s responsibility to provide any changes to their personal information to the contact indicated on this job advertisement. Candidates should be aware that confidential information such as assessment results will be communicated via the provided email. Please ensure that you check your e-mail regularly.

Acknowledgement of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language (French or English) of their choice. Applicants are asked to indicate their preferred official language in their cover letter. Please clearly identify your substantive group and level, your employment status, and PRI in your application.

Please clearly identify your substantive group and level, your employment status, and PRI in your application if you are already an employee of the government of Canada.

Environment and Climate Change Canada will only accept on-line applications received via the jobs.gc.ca site. All job applications must therefore be submitted through the Public Service Resourcing System.

Persons with disabilities or residing in locations that prevent them from applying on-line are asked to contact 1-800-645-5605.

Please note that when the appointment process is finalized, a Notification of Consideration (First Notification) and a Notification of Appointment (Second Notification) will be posted on jobs.gc.ca. It is your responsibility to check for notifications on the jobs.gc.ca site to avail yourself of the right to informal discussion with the manager and/or recourse to be submitted to the Federal Public Sector Labour Relations and Employment Board.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Julie Davignon, Officer, Preparedness and ResponseMarie-Hélène Renaut
julie.davignon@canada.camarie-helene.renaut@canada.ca

Human Resources Service Desk Agent - Shared Services Canada - Gatineau (Québec)

Reference number: GSS17J-018582-000102
Selection process number: 17-GSS-QC-EA-CS-218890
Shared Services Canada
Gatineau (Québec)
AS-01
$51,538 to $57,643 Closing date: 16 December 2017 - 23:59, Pacific Time
Who can apply: Persons residing in Canada and Canadian citizens residing abroad.

Important messages

Are you a Royal Canadian Mounted Police civilian member assigned to Shared Services Canada? We encourage you to apply! Please note that a civilian member selected for appointment through this process may not have to convert to public servant status before deeming. Contact the Shared Services Canada Human Resources Service Desk at ssc.hr-rh.spc@canada.ca for more information.

We encourage applicants to identify any skills, competencies and/or experiences you have acquired through your employment with the Canadian Armed Forces (CAF), if applicable.

Work environment

At SSC your job will matter. We are working hard to change the landscape of information technology for the Government of Canada. We are modernizing, securing, and supporting critical IT programs and services for Canadians. We are looking for dedicated employees that want to make a difference and that will be part of our exciting journey for years to come.

If you are an individual who wants a rewarding career with an innovative organization, we need you. If you are dedicated, creative, and motivated, we need you. If you are eager to provide modern shared services that improve government service delivery to Canadians, we need you.

We look forward to working with you in the coming years and will support your career while you support our business. We encourage you to be a part of our team for at least two to three years to ensure business continuity.

Intent of the process

Intent of this process is to staff 8 permanent positions in the Gatineau area. A pool of candidates will be established and may be used to staff similar positions of variable duration within Shared Services Canada in Gatineau, Ottawa, Montreal or Moncton.
Positions to be filled: 8

Information you must provide

Your résumé.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

A secondary school diploma or employer-approved alternatives.
Candidates with foreign education credentials are required to provide proof of Canadian equivalency.
Degree equivalency
EXPERIENCE:

Experience delivering administrative and support services to clients (managers, advisors and employees).

Experience using Microsoft Office Suite (Word, Excel and Outlook).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)
Information on language requirements
Ability to establish priorities, organize workload and meet tight deadlines.

Ability to communicate effectively in writing.

Ability to communicate effectively orally.
Reliability

Initiative

Client Service Oriented

Attention to details

Judgment

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

Experience working in a service desk.

Experience working providing administrative support in Human Resources (HR)*.

Recent(1) experience in entering, correcting, searching and manipulating data in an HR Management System, such as PeopleSoft and HRMS (Human resources management system).

Experience in maintaining data and generating statistical reports in an electronic/technological environment using specialized software, and maintains files, records, correspondence, case tracking or logs and Bring Forward systems.

* HR activities encompasses: classification, recruitment and staffing, strategic planning workforce analysis, recognition, training, orientation, staff relations, official languages, work force adjustment, workplace relations, performance management, occupational health and safety, delegation and employment equity.

(1)Recent is defined as experience acquired with the performance of the functions within the last three (3) years.
Willingness and ability to work occasional overtime.

Conditions of employment

Reliability Status security clearance

Other information

The candidates MUST answer online screening questions at the time of application. You must provide concrete and detailed examples to clearly demonstrate how you meet the essential qualifications of education and experience as well as the assets qualifications, if applicable. The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. One effective approach is to demonstrate that you have the required experience and provide examples to support your sayings, and ensure that clear and accurate details are provided. The curriculum vitae will be a secondary source to confirm the experience described in the online screening questions tool. You do not need to provide a cover letter.

A written examination will be administered.

An interview will be administered.

Reference will be sought.

Candidates must meet the essential qualifications to be appointed to a position.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Please ensure that your Personal Record Identifier (PRI) is included in your application.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

You must provide proof of your education credentials. You will be advised to provide the documents later in the process. For foreign credentials, the Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations. The CICIC can be contacted at www.cicic.ca

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
Failure to respond to communications may be construed as a withdrawal from this process.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Annie Gilbert - Human Resources Advisor
annie.gilbert@canada.ca

SUPPORT ASSISTANT - City of Toronto - Toronto, ON

Job Classification TitleSUPPORT ASSISTANT C
Job ID #2288568 X
DivisionCity Planning
SectionCommittee of Adjustment and Zoning
Work LocationETOBICOKE CIVIC CENTRE, 2 CIVIC CENTRE COURT,NORTH YORK CIVIC CENTRE, 5100 YONGE ST
Job StreamAdmin/Clerical/Customer Service
Job TypePerm/Temp, Full-Time
Temporary Duration12  Months
Salary/Rate$27.38 - $30.02 / Hour
Hours of Work (bi-weekly)70.00
Shift InformationMonday to Friday, 35 Hours per Week
AffiliationL79 Full-time
Number of Positions Open2
Posting Date14-Dec-2017
Closing Date30-Dec-2017
Job Description
Please Note: Perm Vacancy located at Etobicoke Civic Centre, Temp Vacancy located at North York Civic Centre

Major Responsibilities:
Reporting to the Manager/Deputy Secretary Treasurer Committee of Adjustment, the incumbent will perform a variety of clerical and administrative functions in support of the Committee of Adjustment section of the City Planning Division:
  • Supports the customer service counter by receiving applications from the public and ensuring accuracy and completeness
  • Responds to inquiries made in person, by phone, or in writing that requires a broad knowledge of the operational area/function or refers to appropriate personnel
  • Prepares researches, maintains and processes documents including proof reading, printing and photocopying
  • Inputs, updates and maintains data as it relates to the program area
  • Drafts correspondence and creates documents for Manager’s signature
  • Operates office equipment and computers utilizing a variety of software packages, applying speed and skill
  • Prepares presentation materials, forms etc. Utilizes layout, formatting and keyboarding skills using computer
  • Maintains filing and retrieval systems for section files
  • Coordinates meeting rooms, bookings and special requirements for meetings
  • Prepares, sorts, processes, collects, opens, distributes and delivers mail and assists with the distribution of public hearing notices
  • Attends meetings and public hearings that may extend beyond regular work hours to take and transcribe minutes
  • Monitors, orders and maintains supplies/resource materials for unit or other locations
  • Provides clerical assistance to the Administrative Support team and performs related work assigned
Key Qualifications:
Your application must describe your qualifications as they relate to:
  1. Experience in performing various clerical and administrative support duties.
  2. Experience in working in a front-line customer service environment.
  3. Experience using Microsoft Office Suite (i.e. Microsoft Word, Excel) and Outlook.
  4. Experience utilizing and inputting data into databases.
  5. Experience in accurately recording and transcribing formal meeting Minutes.
You must also have:
  • Ability to work effectively in a team environment.
  • Ability to provide customer service to a broad range of stakeholders (i.e. staff, Councillors, public) and respond to issues as they arise in person, by telephone and in writing.
  • Ability to utilize other software packages relevant to supporting the division’s core requirements such as IBMS.
  • Good written communication skills to compose correspondence and edit and proof read documentation.
  • Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA), the Occupational Health and Safety Act and all relevant regulations that apply to the job duties.
  • Good organizational, record keeping and multitasking skills with the ability to meet deadlines and assess priorities while working with minimum supervision.
  • Ability to set-up and maintain large volumes of information in both manual and electronic filing systems.
  • An understanding of urban development and municipal government business procedures.
  • Ability and willingness to work some evenings. 

Communication:  Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.

Accommodation:  The City of Toronto is committed to fostering a positive and progressive workforce reflecting the citizens we serve. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy. You can request for accommodation related to the protected grounds at any stage of the City's hiring process, i.e., application, assessment and placement.
If you are an individual with a disability and you need accommodation in applying for this position, please email us at applaccomodation@toronto.ca , quoting the job ID # and the job classification title.
If you are invited to participate in the assessment process, we ask that you provide your accommodation needs in advance at that time. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.